Java : JSP and Servlets : Customer Support

Use this to offer live help/support chats with visitors. Your visitor clicks on the Live Support button, which opens the Visitor Popup Messenger in the visitor's browser. The visitor fills in the information fields, adds a question, and then clicks on the "Start Chat" button. You receive the visitor’s call, a private chat window opens up, and you and your visitor communicate with each other via real-time text messaging.

Combines online customer help, current business situation monitoring and performance analyzing via comprehensive Web site statistics. Talk to your customers, help them instantly and find out their actual needs. Improve visitor conversion rate with live help functionality and understand your business processes better with comprehensive website statistics.

Enables live interactions between company representatives and customers from the company Web site. Allows customers to contact agents at the click of the button, engage in interactive conversation and exchange information using multi-media content. It also allows companies to monitor visitors to their Web site and initiate a conversation.

eHelpDesk is designed for the enterprise, designed for external or internal customer support needs as well as for call/bug tracking. It will provide a support organization with a systematic, professional, automated and easy to use system for problems, requests, issues, bugs, notes, procedures and resolutions. It features: Internal Help Desk, External Customer Support, Action Request, Call/Problem Tracking including using Notification, Change Management, Contact Management, Development/Bug Tracking, Integrated to FAQ and Forum, Asset and Inventory Management, and For tracking billable requests.

Bankoi Helpdesk Software is a fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests, with built in tracking and response logging it is an ideal solution for companies with one or more members of staff or for those who want to organise client support.

This free Quaility typing test can be downloaded to your PC or Website to give your visitors a way to test their typing speed! It's a small file, it's free and looks great!